Senior customer service leaders gathered yesterday for the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.

The CCA Women in Leadership Awards offer a unique platform to acknowledge leadership excellence at all levels, with applications from a broad spectrum of organisations, including in-house operators, outsourcing and BPO providers, as well as technology, training, and supplier communities.

CCA’s Executive Chair, Anne Marie Forsyth, commented, "A huge congratulations to all the winners and finalists in the 2024 Women in Leadership Awards programme. The calibre of entries this year was truly exceptional, making the judges' task of selecting winners incredibly challenging. Each nominee has demonstrated remarkable leadership, innovation, and dedication, receiving remarkable feedback from our panel of judges."

“Whether early in their careers or seasoned professionals, all nominees should feel immense pride in their achievements. Being a finalist among such a talented peer network is a testament to their impact and influence in shaping the future of customer service and experience."

The winners exemplify the exceptional talent within the CCA Global community, showcasing the vital role of women leaders in driving innovation and positive change. Their achievements not only enhance customer outcomes but also inspire and empower their teams, setting a benchmark for excellence in the industry.

CCA Global remains dedicated to fostering an inclusive environment where diverse leadership thrives, and initiatives like the Women in Leadership Awards continue to spotlight the transformative contributions of women leaders across the sector.


THE WINNERS:

Accomplished Leader
Gillian Adkins, CHP
Suzanne Edmondson, Capita Experience

JOINT WINNER: Gillian Adkins, CHP

JOINT WINNER: Suzanne Edmondson, Capita Experience

 

Emerging Leader
Priya Mendonsa, Capita Experience
Mhairi Peattie Lindsay, Phoenix Group
Jenifer Wycherley, Capita Experience Ireland

WINNER: Priya Mendonsa, Capita Experience

 

Inspiring Leader
Clare Charlesworth, Department for Education
Linda Jorgensen, St Andrew’s Private Hospital
Kate Nesbit, NHS Business Services Authority
Julie Riseley, DVLA
Neha Singh, Capita Experience South Africa

WINNER: Kate Nesbit, NHS Business Services Authority

 

Champion of Diversity & Inclusion
Michelle Avinou, Scottish Widows
Shara Ketchen, Barclays PBWM

WINNER: Michelle Avinou, Scottish Widows

 

Leadership in Technology
Elinor Lewis, DVLA
Karen McNerney, Uisce Éireann
Patricia Stott, Capita Experience

WINNER: Elinor Lewis, DVLA

 

Trailblazer in Innovation
Cindy Benker, Capita Experience
Catherine Lennon, Uisce Éireann

WINNER: Catherine Lennon, Uisce Éireann


THE JUDGING PANEL
CCA Global extends its sincere thanks to the judging panel for their invaluable expertise and dedication. Their thoughtful deliberations and in-depth feedback ensured that the most deserving leaders were recognised in this highly competitive programme.

Andrea Burke, Head of Service Operations, Sky
Claire Coleman, Strategy & Planning, Police Scotland
Carolyn Connor, Head of People Development, Barclays
Claire Dutton
Margaret Mullins, CCA Global Accreditation Assessor
Nia Wales, Head of Business Excellence, Legal & General