As we face freezing temperatures and get set for winter, the vital role of NHS 24 in supporting communities becomes ever more apparent. For those seeking guidance and care during challenging times, NHS 24 remains a trusted lifeline. This commitment to service excellence has once again been recognised, with NHS 24 achieving CCA Global Accreditation for Customer Experience© since their first accreditation in 2011.


A testament to innovation and progress

This prestigious Accreditation highlights NHS 24’s unwavering focus on delivering high-quality care while navigating a period of transformation and increasing demand. Their forward-thinking approach to digital and service transformation is reshaping the patient journey, with exciting initiatives being implemented across all access points. These efforts underscore NHS 24’s dedication to meeting evolving patient needs, even as they tackle the complexities of a dynamic healthcare environment.


Acknowledging challenges and building resilience

While NHS 24, like many healthcare organisations, faces challenges such as rising demand and evolving public expectations, this Accreditation reflects their proactive response and commitment to improvement.


Recent efforts have included a renewed focus on enhancing accessibility, communication, and the overall patient experience which demonstrates resilience and a determination to evolve and meet the needs of the communities they serve.


Strength through culture and wellbeing

At the heart of NHS 24’s success is their focus on fostering a supportive and inclusive workplace culture with new initiatives being instrumental in helping to align staff wellbeing and engagement with strategic goals. By prioritising open communication and continuous learning, NHS 24 ensures their team is well-equipped to deliver compassionate care under often challenging circumstances.


A commitment to the future

This latest achievement celebrates NHS 24’s dedication to protecting, growing, and transforming services. Their ambitious plans for the future reaffirm their commitment to meeting patient needs while staying true to their values of care and excellence.


From all of us at CCA Global, congratulations to the NHS 24 team on this well-deserved recognition. Your resilience and innovation inspire us, and we are proud to support your journey as a cornerstone of Scotland’s healthcare system.