Jigsaw Homes, one of England’s largest housing groups, has set a powerful example of dedication to customer experience and community transformation. Since achieving CCA Global Accreditation for Customer Experience© in 2011, Jigsaw has continuously demonstrated its commitment to delivering a high standard of service and meaningful impact.


With over 37,500 homes across the North West and East Midlands, a cornerstone of Jigsaw’s mission is its focus on supporting disadvantaged individuals and fostering strong, connected neighbourhoods.


The organisation is at the forefront of tackling critical social issues, from welfare reform and poverty to social exclusion. This vision for impact is backed by action, with Jigsaw committed to building more affordable homes and creating a sense of belonging for its tenants. By leading with compassion and responsibility, Jigsaw Homes has become a driving force in the effort to combat homelessness and the housing crisis.


Operating across two locations, Jigsaw Connect is the essential first point of contact for customers via phone, email, webchat, and website requests.


Connect’s mission is simple yet powerful: resolve customer inquiries at the initial point of contact, escalating only the more complex queries to specialised teams. This approach promotes efficient and responsive customer service, reinforcing Jigsaw’s values of care and community focus.


Through its unwavering commitment to customer experience, Jigsaw Homes continues to set new standards in the housing sector. With a clear vision for social change and a commitment to building brighter futures, Jigsaw remains a proud, impactful leader in housing and community development.