For over eight years, SGN has demonstrated its commitment to exceptional customer service, achieving CCA Global Accreditation every year since 2017. This recognition reflects the dedication of SGN’s teams, who work 24/7 to ensure safe gas supply to 5.9 million homes and businesses across Scotland and the south of England, with particular care for customers in vulnerable circumstances.


The CCA Global Accreditation© process is a rigorous evaluation that drives continuous improvement, allowing SGN to benchmark their operations against the highest standards. Each year, it provides valuable insights into successes and areas for growth, reinforcing SGN’s mission to continually enhance their customer experience.


This latest assessment emphasised the importance SGN places on continuous improvement, offering a chance to reflect on the past year’s achievements and identify new opportunities for operational excellence. Alongside this focus on customer service, SGN remains committed to long-term sustainability, with a strategy centred on reducing carbon emissions and transitioning towards a hydrogen-powered future.


SGN’s ongoing success in achieving CCA Global Accreditation for Customer Experience© highlights the value of the accreditation process, bringing benefits such as improved operational efficiency, customer satisfaction, and a clear path for future advancements.


As SGN continues to raise the bar for customer experience, their focus remains on delivering the highest levels of care, safety, and service.