CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
 
These awards mark a significant step forward in CCA’s commitment to fostering diversity, inclusion, and equity within the community.
 
The CCA Women in Leadership Awards offer a unique platform to acknowledge leadership excellence at all levels, inviting applications from a broad spectrum of organisations, including in-house operators, outsourcing and BPO providers, as well as technology, training, and supplier communities.
 
CCA’s Executive Chair, Anne Marie Forsyth, commented, "A huge congratulations to all the shortlisted nominees of this prestigious awards programme. It reflects our ongoing dedication to recognising and promoting the invaluable contributions of leaders in our industry. The calibre of entries was exceptional, and it is now over to the judging panel for the unenviable job of choosing the winners of each category.
 
“We look forward to celebrating the achievements of these outstanding individuals shortlisted and continuing to support their journey towards excellence."


THE SHORTLIST:

Accomplished Leader
Gillian Adkins, CHP
Suzanne Edmondson, Capita Experience
Julie Harrison, Capita Experience

Emerging Leader
Priya Mendonsa, Capita Experience
Mhairi Peattie Lindsay, Phoenix Group
Jenifer Wycherley, Capita Experience Ireland

Inspiring Leader
Clare Charlesworth, Department for Education
Linda Jorgensen, St Andrew’s Private Hospital
Kate Nesbit, NHS Business Services Authority
Julie Riseley, DVLA
Neha Singh, Capita Experience South Africa

Champion of Diversity & Inclusion
Michelle Avinou , Scottish Widows
Shara Ketchen, Barclays PBWM

Leadership in Technology
Elinor Lewis, DVLA
Karen McNerney, Uisce Éireann
Patricia Stott, Capita Experience

Mentor of the Year - category sponsored by Capita Experience
Shona Cunningham, NHS24

Trailblazer in Innovation
Cindy Benker, Capita Experience
Catherine Lennon, Uisce Éireann


The winners will be announced at a prestigious CCA Women in Leadership Awards Lunch in Manchester on 28 November.

ENDS