Places for People, a leading social enterprise, is celebrating its second consecutive year of achieving CCA Global Accreditation for Customer Experience©.


With a focus on building thriving communities, Places for People is more than just a housing provider — it’s a group of over 20 companies collaborating to make lasting positive impacts across the UK. From affordable housing to retirement homes, their commitment to creating spaces where people feel welcome and connected is at the heart of their operations.


Over the past year, Places for People has undergone significant transformation within their Customer Hub, with an emphasis on streamlining systems and enhancing customer engagement. This continuous drive for improvement ensures that both customers and colleagues benefit from a cohesive, efficient experience.


Their dedication to enhancing colleague engagement and creating a customer-centric environment has been a major contributor to their ongoing success. By investing in training, focusing on talent acquisition, and embracing continuous improvement, Places for People consistently raises the bar for customer experience.


With their focus on creating social value and making a positive impact on People, Places, and the Planet, Places for People remains at the forefront of innovation in the housing sector. Their commitment to delivering high-quality customer service and fostering community well-being continues to strengthen their position as a trusted leader in the industry.