We are thrilled to congratulate Liberata on achieving CCA Global Accreditation for Customer Experience©. Since their first assessment in 2015, Liberata has shown an unwavering commitment to elevating customer service and experience standards.


Achieving the prestigious Silver Award, marking 10 years of continuous assessment and accreditation, underscores their dedication to continuous improvement and delivering exceptional service. We look forward to celebrating this remarkable milestone with Liberata as they receive their award at the CCA Gala Dinner in April 2025.


As one of the UK’s leading managed service providers, Liberata continues to support local authorities and public sector organisations nationwide, providing tailored, high-quality services. With teams in Burnley and Barrow, they combine cutting-edge technology with expert advisors to ensure first-contact resolution and compassionate support for vulnerable customers.


Liberata’s success is built on the dedication of their colleagues, a strong culture of engagement, and innovative use of technology. Their approach to hybrid working, focus on colleague wellbeing, and commitment to transforming customer journeys have set a new standard across their operations.


Reflecting on this achievement, Jayne Lawrenson, Director of Customer Services and Operational Support, shared: “We are evolving, leveraging our technology to support customers in challenging times, providing them with the choice of how they transact. The CCA framework gives us a blueprint of best practice, and we’re delighted to have attained Silver Accreditation.”


Congratulations to the entire Liberata team for their outstanding dedication to continuous improvement and customer service excellence!