The Financial Conduct Authority (FCA) has once again demonstrated its commitment to best practice in customer experience by achieving CCA Global Accreditation for Customer Experience©. This accomplishment reaffirms the FCA's high standards in service delivery and dedication to protecting consumers, enhancing the quality of financial services, and promoting competition within the sector.


The FCA works tirelessly across the UK to ensure financial markets function effectively. With a presence in London, Leeds, Edinburgh, Cardiff, and Belfast, it regulates around 42,000 businesses across the country.


Its Supervision Hub, one of the most important public touchpoints for the FCA, fields over 200,000 enquiries annually. As the first line of contact for both consumers and financial firms, the Supervision Hub plays an essential role in safeguarding consumers from harm, detecting unauthorised business practices, and upholding high regulatory standards.


Celebrating milestones

The FCA’s commitment to continuous improvement and best practice has been recognised by CCA since 2006, with the organisation receiving the CCA Gold Achievement Award in 2021 for 15 years of continuous assessment and accreditation. This long-standing accreditation reflects the FCA's unwavering dedication to setting and meeting the highest standards in customer experience, fostering positive change across the financial services industry, and ensuring impactful dialogue with consumers and firms alike.


Congratulations to FCA on this well-deserved recognition, as they continue to champion excellence, integrity, and customer focus in the financial services industry.


CCA is proud to support the FCA in its mission to drive quality and trust within financial services and looks forward to its continued success.


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