Discover the Benefits of CCA's New Membership Programme for 2025
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Join this session where we will unveil the details of CCA's new membership programme for 2025, featuring exciting initiatives such as:
- Future of Work Forum: Addressing key workforce trends, engagement, and wellbeing.
- Digital Transformation Forum: Guiding organisations in embracing new technologies while enhancing customer experience.
- CCA Excellence Awards: Honouring outstanding customer service and the teams behind it.
- New CCA Global Accreditation for Learning and Development: A unique opportunity for skill enhancement and continuous growth.
Additionally, we will introduce an exclusive initiative to design and build Future Scenarios to 2030, shaping the agenda around emerging trends and best practices in customer service.
We would be delighted if you are able to join us and make sure you are making the most of being a member of the CCA network.
Not a CCA member? We would love for you to join us too and kick start you journey to becoming a member of the CCA Global community
Register now here.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR LOCATIONS STRATEGY CX STRATEGY OUTSOURCING BPO FUTURES CUSTOMER SERVICE CONTACT CENTRES VOICE OF CUSTOMER VOC CUSTOMER FLEXIBILITY AI TECHNOLOGY
Media contact:
Pauline Cochrane
T: + 44 141 564 9010
E: pauline.cochrane@cca-global.com
About CCA
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com