CCA Membership Programme 2025 Webinar
In this webinar session we unveil the details of CCA's new membership programme for 2025, featuring exciting initiatives such as:
- Future of Work Forum: Addressing key workforce trends, engagement, and wellbeing.
- Digital Transformation Forum: Guiding organisations in embracing new technologies while enhancing customer experience.
- CCA Excellence Awards: Honouring outstanding customer service and the teams behind it.
- New CCA Global Accreditation for Learning and Development: A unique opportunity for skill enhancement and continuous growth.
Additionally, we will introduce an exclusive initiative to design and build Future Scenarios to 2030, shaping the agenda around emerging trends and best practices in customer service. Click HERE to view the recording.
If you'd like to know more about membership options or information on joining click HERE or email: katie.white@cca-global.com
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR LOCATIONS STRATEGY MEMBERSHIP CX STRATEGY OUTSOURCING BPO FUTURES CUSTOMER SERVICE CONTACT CENTRES VOICE OF CUSTOMER VOC CUSTOMER FLEXIBILITY AI TECHNOLOGY
Media contact:
Pauline Cochrane
T: + 44 141 564 9010
E: pauline.cochrane@cca-global.com
About CCA
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com