Chelmer Housing Partnership (CHP) has once again set the standard for excellence in customer service, earning the prestigious CCA Global Accreditation for Customer Experience©. This award marks an incredible 18 years of continuous assessment and accreditation with CCA, a testament to CHP's unwavering dedication to delivering exceptional service and care to its customers.


Based in Chelmsford, Essex, CHP is a charitable housing association managing over 11,500 homes and providing services for more than 27,000 customers across the eastern region of England. With a dedicated team of 300+ employees, including specialists and skilled tradespeople, CHP is committed to ensuring that every customer experiences great service and lives in a safe, high-quality home.


What makes this achievement even more special is the holistic approach CHP takes in looking after both its colleagues and customers. Through ongoing attention to talent acquisition, engagement strategies, technology integration, and prioritising the voice of the customer, CHP ensures that everyone they serve feels heard and valued.


Achieving CCA Global Accreditation for Customer Experience© demonstrates CHP's commitment to going above and beyond to support not just housing needs but also the wellbeing of its communities. As a team, they continue to set the bar for excellence in the housing sector, and we are proud to recognise their remarkable journey over the last 18 years.


Congratulations to everyone at Chelmer Housing Partnership for this well-deserved award—your achievements exemplify the very best in customer experience and colleague engagement!


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