We are thrilled to announce that Oxfordshire County Council has achieved CCA's prestigious Accreditation for Customer Experience© for the second year for their outstanding work in customer service.


Managing front-end interactions for over 20 services, including telephony, email, applications, and more, the Council's Customer Experience Function (CEF) is setting new standards in public service delivery.


As an ambitious and progressive organisation, Oxfordshire County Council strives to be the "Employer of Choice, Partner of Choice, and Place Shaper of Choice." This vision is brought to life by the CEF, which encompasses both the Customer Service Centre (CSC) and the Continuous Improvement Team (CIT). Their guiding principle is simple yet powerful: "Our customer service is your experience - your satisfaction is our success."


At the heart of this success is the Council's commitment to being the BEST—delivering Business excellence, Engaging colleagues, ensuring Satisfied customers, and fostering strong Teamwork. Through an innovative programme, Oxfordshire County Council is transforming how they serve the community by reducing complaints and enhancing customer experiences. The shift towards digital and online service provision, with the integration of AI, represents a forward-thinking approach that keeps the customer at the centre of everything they do.


This achievement is not just about meeting standards; it's about embracing a culture of continuous improvement and innovation that will benefit the people of Oxfordshire for years to come.


Interesting fact ...

Oxfordshire County Council is responsible for one of the oldest libraries in Europe—the Oxfordshire County Library. Located in the heart of Oxford, this library has been serving the community for over a century and continues to be a vital resource for residents. The Council's commitment to education and community services is reflected in their stewardship of this historic institution, which not only offers a vast collection of books but also hosts a variety of community events, workshops, and learning opportunities for people of all ages.


We celebrate Oxfordshire County Council’s accreditation, recognising both their forward-thinking vision and the deep historical roots that continue to inspire their commitment to serving the community. Congratulations to the entire team!