For more than 30 years, CCA has been setting standards in customer service and experience. After an extensive industry-wide consultation involving over 50 senior leaders and a comprehensive pilot programme, CCA Global Accreditation for Learning and Development© is now available.

In today's fast-paced business environment, staying ahead requires more than just meeting standards; it demands a commitment to continuous improvement and excellence. CCA Global Accreditation for Learning and Development© provides organisations with a powerful way to achieve this, transforming learning initiatives into strategic growth drivers.


Why choose CCA Global Accreditation for Learning and Development©?

1. Identify strengths and opportunities for improvement: The accreditation process begins with a thorough assessment of your current learning and development practices. This helps identify  strengths, highlighting what you're doing right, and pinpoints areas needing improvement. This clarity is crucial for aligning your L&D strategy with broader business goals.

 
2. In-depth, real-time reporting:  A real-time report informs both your Board's strategic decisions and operational delivery. This report is an invaluable tool, offering insights that can guide your organisation's future direction and investment in L&D.
 
3. Enhancing recruitment and retention: Achieving CCA Accreditation not only affirms your commitment to colleague development but also positions you as an employer of choice. In a competitive job market, this can significantly boost your ability to attract and retain top talent, ensuring your team is skilled, motivated, and aligned with organisational objectives.
 
4. Benchmark against the industry standard: The process benchmarks your learning and development initiatives against the recognised industry standard. This not only validates your efforts but also provides a roadmap for future improvements, ensuring you remain at the forefront of best practice.
 

The journey to excellence

The journey to achieving CCA Global Accreditation for Learning and Development© is both rigorous and rewarding. It fosters a culture of continuous improvement, driving critical conversations about process enhancement and innovation. Through reflection and improvement tactics, your team can achieve excellence in learning and development, significantly impacting overall business performance.


Next steps 

CCA Global Accreditation for Learning and Development© is the pathway to achieving the highest standards, fostering a culture of excellence, and positioning your organisation as a leader in colleague development.
 
For more information and to start your journey towards CCA Global Accreditation for Learning and Development© contact the team.
 
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