CCA Thought-Leadership: Creating a customer centric workplace culture
CCA Industry Council Thought-Leadership Forum, hosted by Gas Networks Ireland, convened in Dublin on June 20, 2024.
This insightful session delved into the creation of a customer-centric workplace culture, showcasing how leading organisations are harnessing collaborative research, innovative leadership styles, and cutting-edge technologies like AI to elevate customer satisfaction and operational excellence.
Industry leaders, including Gas Networks Ireland and DPD Ireland, shared their successful strategies, revealing the transformative potential of generative AI in enhancing both customer and employee experiences.
Download the Executive Summary to stay ahead in the rapidly evolving landscape of customer experience.
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About CCA Industry Council Thought-Leadership Forum
CCA Industry Council leads the debate on the future of customer service. The programme is hosted and facilitated by CCA Executive Chair, Anne Marie Forsyth, and explores the critical factors impacting customer service and experience.
For more than 20 years CCA Industry Council has been committed to championing the growth of professionalism and standards in customer service and CX, through collaboration, thought-leadership and future-led strategies. It has been fundamental in driving change and innovation in leading blue-chip brands and public sector organisations across the UK & Ireland and beyond.
The Council is renowned as a dynamic arena for senior professionals to navigate shared obstacles, draw inspiration, and collectively elevate the standards of customer service leadership. This influential group not only encourages the exchange of ideas but also serves as a catalyst for forming new relationships and partnerships. A major advantage lies in the ability to converse and collaborate with counterparts from diverse organisations, varying in size and scale across different sectors.
To find out more about CCA Industry Council Thought-Leadership Forum please get in touch.