More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow. 

Over 100 senior customer service professionals convened to recognise those organisations who commit to driving service excellence and continual improvement in today’s highly complex service and experience world. 

With over 20 years of creating and setting industry standards, CCA Global Accreditation© is the proven route for those organisations committed to achieving service excellence.

CCA Executive Chair, Anne Marie Forsyth commented, “Members of the CCA network are self-selecting in their shared goals to improve customer service, and come from public and private sectors, large and small."

"Using the Accreditation as the foundation for service proposition allows an organisation to regularly reflect, develop and continually improve how they communicate and connect with customers. It is an ongoing journey, and we are delighted to be celebrating both those that are new to the journey and those who have achieved continually for over 20 years. 

“Many congratulations to all the CCA Global Accreditation© bearers on this remarkable achievement.”

Achieving CCA Global Accreditation© is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service. 

Organisations presented with their Accreditation today are...

Allwyn
Atos
Barclays Wealth & Investment Management
Capita BBC
Capita Experience
Chelmer Housing Group
Coventry Building Society
DVLA
DVSA
Energy Savings Trust
Legal & General Retail Annuities
Legal & General Retirements
Menzies Distribution
NHS 24
NHS Business Services Authority
Oxfordshire County Council
Police Scotland
Scottish Widows
SGN
Together Money


CCA GLOBAL ACCREDITATION FOR CUSTOMER EXPERIENCE© ACHIEVEMENT AWARDS
CCA Global Accreditation for Customer Experience© is industry’s recognised accreditation programme, demonstrating professional commitment to customer service excellence. The Achievement Awards recognise those organisations that make a long-term commitment to continuously improving CX by adopting the Accreditation as a part of their core operating model.

The winners of CCA Global Accreditation for Customer Experience© Achievement Awards are….

GOLD WINNERS
Organisations that have consistently achieved CCA Global Accreditation for Customer Experience© for 15+ years.

Atos NS&I
DVSA Customer Service Centre
National Highways Customer Contact Centre

 

BRONZE WINNERS
Organisations that have consistently achieved CCA Global Accreditation for Customer Experience© for 5+ years.

DPD Ireland
Glory Global Solutions UK
NHS Business Services Authority – Customer Operations


CCA LEARNING & DEVELOPMENT ACCREDITATION© 
CCA’s new Learning & Development Accreditation© formally recognises the learning achievements and skills of colleagues. 

DVLA is one of the first organisations to achieve this Accreditation and was presented with their award at today’s celebratory event. 

ENDS