Menzies Distribution, a stalwart in the UK logistics landscape since 1833, proudly announces its 13th consecutive year achieving CCA Global Accreditation for Customer Experience©. This milestone is a testament to Menzies' unwavering commitment to excellence, innovation, and customer satisfaction.


Customer service has been at the core of Menzies' values since its inception, dating back to 1833. Today, their UK-based Customer Service Centre stands as a testament to their commitment to excellence. Handling B2B and B2C enquiries through various channels, the team of over 100 multi-skilled advisors operates seven days a week, 364 days a year. Their focus on clear standards, robust processes, and efficient query resolution reflects Menzies' dedication to protecting customers' brands.


As Menzies Distribution celebrates its 13th year of CCA Global Accreditation©, we at CCA Global are proud to be part of their journey. The strong relationship forged since 2010 has witnessed Menzies consistently meet and exceed accreditation standards, a testament to their commitment to continuous improvement and excellence.


With a rich legacy spanning almost two centuries, Menzies Distribution has evolved into Logistics UK’s most innovative business of the year. Their focus on the future, sustainability, and innovation sets them apart in the dynamic logistics sector. Menzies is not just a logistics provider; it is a driving force behind the transformation of supply chains, making them smarter, more flexible, sustainable, and valuable.


Menzies Distribution's impressive statistics speak volumes about their scale and impact:

  • Delivering to over 45,000 locations every day
  • Transporting over 31 million items per week
  • Handling over 33 million returns
  • Managing a fleet of over 3,000 vehicle assets


Congratulations to Menzies Distribution on this remarkable achievement! We look forward to continuing our partnership and witnessing the ongoing success and evolution of this pioneering logistics organisation.


 

About CCA Global Accreditation for Customer Experience©

With over 20 years of creating and setting industry standards, CCA Global Accreditation© is the proven route for those organisations committed to achieving service excellence.

Achieving CCA Global Accreditation© is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service. To find out more, contact the team. 

 

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