We are thrilled to congratulate the Guinness Partnership on their continued accreditation to CCA Global Accreditation for Customer Experience©. As a leading customer service organisation offering affordable housing, Guinness Housing Partnership operates in 165 local authority areas, providing 24-hour support to 140,000 customers in 67,000 homes.


With a dedicated in-house complaints team and a commitment to resolving customer complaints, identifying trends, and driving improvement, Guinness exemplifies excellence in customer service. Their Customer Service Centre supports over 140,000 customers through various contact channels, including telephony, email, live chat, social media, and self-serve options.


Not only does Guinness excel in customer service, but they also demonstrate a profound commitment to social responsibility. Partnering with the Rio Ferdinand Foundation, Guinness funds initiatives focused on empowering young people and driving social mobility, particularly in London and Manchester communities.


Furthermore, Guinness shows exceptional dedication to supporting vulnerable customers, including those affected by domestic abuse. Their recent accreditation by DAHA (Domestic Abuse Housing Alliance) highlights their commitment to improving the housing sector's response to domestic abuse and providing best practice examples in supporting vulnerable individuals.


Innovation and leading-edge practice are at the core of Guinness's service improvements. From comprehensive satisfaction surveying to initiatives promoting physical and mental wellbeing, Guinness continues to set the standard for excellence in customer service and community support.


We commend the Guinness Partnership for their outstanding achievements and unwavering dedication to providing exceptional service to their customers. Their continued CCA Global Accreditation is a testament to their commitment to excellence and innovation in customer experience.


Here's to Guinness Partnership's continued success and positive impact on the communities they serve.