30 June 2023 – CCA Global, the leading independent authority and partner of choice for leaders in customer service and experience, launches its Excellence Awards programme for 2024.
 
CCA Global Excellence Awards is the most independent and respected Awards programme, unique through its peer group judging process. The judging panel includes professionals from all sectors and senior executives with wide-ranging experience in customer service and experience. 
 
CCA Global is constantly innovating to ensure it continues to provide members with the tools, market intelligence and foresight needed not just to survive but to thrive in this challenging climate. What is clear to us all is that recognition of individual and team effort has never been more important. 
 
CCA Chief Executive Anne Marie Forsyth said: “Delivering high standards of customer service in today’s fast-paced world with ever increasing consumer expectations is no mean feat.  It’s more important than ever to recognise the efforts of individuals and teams dedicated to going the extra mile to deliver for customers and these Awards are designed to do just that.  
 
Our judging process is extremely rigorous and the Awards are very hotly-contested; being shortlisted is a significant achievement in itself. It is paramount to recognise achievements and to showcase the fantastic examples of innovation and best practice which are taking place.”
 
We hope to see everyone for a very special evening of celebration at which their achievements will be publicly recognised and rewarded.” 
 
CCA Excellence Award winners will be announced in April 2024 in Glasgow at a distinguished gala dinner. A highlight of the year, the event is a must attend for those committed to raising the bar and striving for excellence across all areas of their customer continual improvement of their customer service operations.

View category information and submit entries here. 
 
 
KEY DATES:
 
Launch date: 30 June 2023
Submission deadline: Midnight on 3 December 2023
Short-List Announced: Week commencing 18 December 2023
Awards Ceremony & Dinner: 25 April 2024 
 
For more information and to view this year's categories click here: www.cca-global.com