Gobeyond Partners (Gobeyond), a leading CX Consulting firm specializing in solving complex customer journey challenges and part of the Webhelp group, has announced the appointment of Raphael Hegeler as its new Global Head of Gobeyond.

Raphael joins Gobeyond from 10EQS, a scale-up that has become a leading consulting network, where he was the Chief Commercial Officer based out of Singapore, New York, and then Munich. Raphael’s experience includes leadership roles in Sales, Marketing, and Strategy for Intel and Dell in Europe and Asia. He was also a consultant with McKinsey & Co. where his work with clients focused on Go-to-Market and Finance in the Automotive, High Tech, and Telecoms sectors.

The appointment of Raphael supports Gobeyond’s growth strategy, which will focus on strengthening its CX and customer journey consulting capabilities in existing and new geographies.

"I'm delighted to join such a passionate and talented team and lead Gobeyond to help current and future clients achieve great business outcomes. We want to help organizations harness data and the best of human and technology to transform their CX and deliver game-changing customer journeys," says Raphael.

 

 

Raphael’s appointment reflects further investment in Gobeyond, Webhelp’s consulting brand, which earlier this year saw the creation of its Nudge practice, which leverages behavioural science to help organizations drive the best possible outcomes by influencing customer behaviours.

Raphael succeeds Gobeyond's current CEO, Mark Palmer, who after many successful years at the helm, last year indicated his intention to depart from the business. Mark expressed his confidence in Raphael appointment, stating, "I am delighted to be working with Raphael on the future design of the business, and ensuring a smooth transition for our clients and people. I look forward to watching Gobeyond go from strength to strength under his leadership."

Matthieu Bouin, Executive Vice President, Specialized Services at the Webhelp group commented: "We're thrilled that Raphael has joined us. His impressive expertise in consulting, strategy development, and go-to-market, combined with his strong leadership skills, are perfectly suited to lead Gobeyond in its next exciting chapter of growth. I would also like to thank Mark for his leadership, passion, and commitment over the past 15 years at the helm of Gobeyond in its various incarnations. He is leaving a strong legacy that is perfectly poised for the future."