The event will welcome over 200 senior customer service and experience executives from some of the leading brands in the UK & Ireland, providing a platform to collaborate and connect with business leaders and discuss the latest customer experience innovations shaping the customer contact industry. 

Webhelp will be represented by Vicki Wharton, our newly appointed Managing Director for the financial services sector.  Vicki has over 20 years of experience working with global financial services brands, deploying her deep knowledge of customer experience and operational performance to deliver a wide range of transformational projects within the sector. 

Joining Vicki Wharton will be Vicki Butcher, Client Partner at Gobeyond Partners, part of the Webhelp Group.

Vicki Wharton commented: 

“I’m delighted to be attending the CCA Leaders’ Summit to meet and network with like-minded customer and operational leaders, discussing the challenges and opportunities they face in their industry, and how these will shape customer experience strategies moving forward.” 

The evening of the Leaders’ Summit sees the prestigious CCA Excellence Awards take place. 

The CCA Excellence Awards are extremely well regarded across the industry as the ultimate recognition for customer service excellence, aiming to celebrate those companies who have achieved extraordinary success or individuals who have shown exceptional leadership, passion and commitment. 

Webhelp has been nominated for four awards on the night: 

  • Excellence in skills, learning & development 
  • Outstanding flexible working programme
  • Team of the year
  • Excellence in business process outsourcing collaboration  

 Commenting on the awards, Vicki added: 

“This is a great opportunity to join business leaders and discuss the innovations shaping the customer contact industry.” 

The CCA Leaders’ Summit should provide a timely opportunity to discuss and debate the trends and behaviours that will shape the rest of 2022 and beyond in CX – and celebrate those organisations that are already delivering customer service excellence. 

To register your place, click here.