As a pioneer in AI for contact center customer service and customer engagement, eGain has not only developed cutting-edge technology but also best practices and proven use-cases over the last two decades. In this article, we discuss six killer applications and associated use-cases for AI that have already enabled blue-chip companies to transform—not just improve—customer service and engagement. We will also talk about an industry-first, innovative way that can get you going with AI in as few as 30 days! That being said, the paper is not a primer on AI nor does it get into defining what it is.

We also encourage you to view our CEO’s keynote speech at our Digital+AI conference to get a fundamental understanding of AI, and eGain’s viewpoint on how it can be leveraged for contact center customer service.

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