Delivering on the digital urgency for customer service in the pandemic era and beyond
CCA PARTNERSConsumers have gone digital in a hurry in the pandemic era with younger demographics pushing to do more with digital and older demographics, especially driven by COVID contact risk, forced onboard.
Meanwhile, “digital or die” has become “digital now or die” for businesses with full or partial lockdowns and a cloud of economic uncertainty hanging over their heads. This has catapulted digital transformation of customer service and engagement back to the top of the executive agenda.
Watch the recording of this session below:
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY STRATEGY DIGITAL DIGITAL TRANSFORMATION EGAIN AI MACHINE LEARNING KNOWLEDGE ANALYTICS CUSTOMER SERVICE CUSTOMER EXPERIENCE CX
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub and desktop to serve customers, reduce cost and improve compliance. To learn more, visit http://www.egain.com.
Speaker Bio: Stephen Kennedy, Director of Solutions heads the EMEA Pre-Sales team at eGain. Working with eGain’s customers and prospects, Stephen helps clients understand the benefits that can be obtained with a successful eGain implementation.