Want to nominate your own Customer Service Heroes?

Everyone deserves to give and receive recognition regardless of job title, tenure or function.

The NEW CCA Customer Service Heroes Programme creates a consistent and easy approach for customer service employees to be recognised for the dedication and hard-work they demonstrate every day, supporting customers and each other.

This unique programme is a great way to publicly recognise people, to highlight their achievements across industry and to promote their successes, inviting them to join the CCA Wall of Fame.

Get involved now and recognise the unsung heroes in your team. Make sure they know the important role they play as we continue to evolve and adapt to meet the needs of customers.

The CCA Customer Service Heroes Programme sets a new precedent for recognition.

Wall of Fame

Find out more about CCA Customer Service Heroes by clicking on the links below.

Lesley Carlton

Senior Savings Telephone Advisor, Coventry Building Society

"The service Lesley provides to our members is beyond exceptional, she has a natural ability when dealing with people. This has been reinforced with numerous member compliments, multiple CARES nominations and awards including 'Star of the year' at our 2020 Customer Service event for outstanding achievement. Lesley often tells me she loves her job, talking to wonderful people, the diversity and that she is always learning something new. We are so lucky to have Lesley as part of our team."

Nominated by: Deborah Ramsay

Charlene Cave

Savings Senior Telephone Advisor, Coventry Building Society

"Charlene is an excellent role model always demonstrating exemplary behaviours, she has built up a massive amount of experience and knowledge and uses this to continually support her colleagues. In addition to her role she has supported HR with recruitment and the management team by being a point of referral for the whole Centre. Charlene is consistently being recognised for her hard work, flexibility and support to the area through CARES awards and being nominated for a personal growth award."

Nominated by: Gemma Barry

Kerry Harte

Senior Customer Resolutions Case Worker, NHS BSA

"Kerry approaches all her work with the same high standard, which is reflected in her quality & feedback. She is methodical & a great mentor to others."

Nominated by: Vicki Woolley

Rosalyn Keir

Technical Support Analyst, Scottish Widows

"I would like to nominate Ros for her outstanding work she does on The Pensions Regulator legislation around late payment reporting and underpayments."

Nominated by: David Coats

Ellie Lawrence

Customer Service Advisor, DVLA

"Ellie’s level of customer service has remained at an exceptional standard despite the ongoing pressures and unprecedented workload being faced. Ellie puts the customer at the heart of everything she does and provides as much relevant information as possible. Ellie consistently receives WOW nominations for the first-class customer service she provides. She has naturally become a point of contact with colleagues seeking help and guidance leading to her mentoring individuals."

Nominated by: Donna Griffiths

Niall Lister

Workplace Pension Administrator, Scottish Widows

"Niall leaves no stone unturned when supporting customers, ensuring he does everything possible to resolve their query and keeping them informed."

Nominated by: Niamh Whelan

Catherine Martin

Team Leader, Equiniti

"Cat’s knowledge and experience makes her a fantastic team leader. She goes above and beyond on every task she’s presented with, approaching it with enthusiasm and with the aim of ensuring every customer has a positive memorable experience."

Nominated by: Stacey Bennett

Callum Palla

Customer Service Adviser, DVLA

"Callum provides excellent customer service with frequent compliments & minimal development areas. As a Vehicles advisor he volunteered to take customer calls for Department of Transport (DFT). Following his excellent work, he was approached by management to become subject matter expert (SME). As SME Callum supports DFT advisors, has taken the initiative and responsibility, organising rotas for the SME team to ensure there is always support for all advisors, ensuring high quality customer service"

Nominated by: Donna Griffiths

Lazelle Porter

Customer Experience Representative, Equiniti

"Lazelle consistently goes above and beyond to assist customers and provide them with a positive, memorable experience on every interaction."

Nominated by: Stacey Bennett

Vicki Woolley

Service Improvement Coach, NHS BSA

"Vicki is energetic, proactive, reliable and extremely committed to ensuring our agents are supported as well as enhancing our customers' experiences"

Nominated by: Dan Britton

Contact us to find out more

For more information on CCA Customer Serivce Heroes, or if you have any other questions, please don't hesitate to get in touch

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Passionate about providing the best customer service, every day

CCA Customer Service Hero 2021