CCA

CCA Global Excellence Awards
2024 Judges

A panel of industry experts, executives, and professionals from diverse fields who have a wealth of experience and knowledge in their respective areas.

CCA Excellence Award judges are selected based on their industry expertise, leadership skills, and ability to evaluate the quality of the nominated entries. They are responsible for reviewing and scoring the entries based on pre-defined criteria to select the most deserving winners and bring objectivity and fairness to the awards process, ensuring that the best entries win.

Tony Ackroyd
Director of Operations & Customer Service
DVLA
Will Agnew
Experience Lead - Video Banking
NatWest Group
Rich Alvis
Head of Client Service Centres
Barclays Private Bank
Stuart Balnaves
Deputy Director Customer Service Experience
Department for Education
Martin Barnet
Senior Operations Manager, Insurance and Wealth
Lloyds Banking Group
Dan Britton
Associate Director of Operations
NHS BSA
Susan Britton
Service Delivery Manager, People Progression
NHS BSA
Debbie Bryden
Head of Customer Experience
Shawbrook Bank Ltd
Lucie Child
Strategy Lead, Customer Care
The Very Group
Sgt Claire Coleman
Strategy & Planning
Police Scotland
Carolyn Connor
Head of People Development
Barclays
Jon Craig
People Experience Lead
Chase
Claire Davey
Head of Direct Distribution
Skipton Building Society
Michelle Denovan
Head of Service Operations
Sky
Sonia Dobosz
Intermediary Agency Lead
Standard Life
Katie Downs
Omni Lead
NatWest Group
Steve Hall
Manager
FCA
Clare Harris
Head of Customer Experience Centre
Equiniti
Mark Haynes
Director of Customer Experience & Cultural Services
Oxfordshire County Council
Barbara Hazelwood
Head of West Service Centres
Police Scotland
Jayne Lawrenson
Operations Director
Liberata
Oliver Leaver
Development Manager
RAC
Catherine Lennon
Head of Customer Service
Uisce Eireann
Andrew Lustig
Head of Customer Contact
DVSA
Amanda McDonald
Delivery Director
Cabinet Office
Sally McEvoy
Head of Customer Contact Services
Co-op Bank
Kevin McGuire
Head of QC
Barclays UK
Christian McIntyre
Performance & Optimisation Director
Barclays
Mark McMahon
Senior Service Delivery Manager
NHS BSA
Alistair McMillan
Director of Contact Centres
RAC
Andy Mends
Director of Operations
GAVI Alliance
Lucia Montans Lorenzo
Head of Training & Quality
Camelot
John Murphy
Customer Service Director
Atos
Joanne Murphy
Acting Chief Executive
The Chartered Banker Institute
Tony Murphy
Vice President Business Analysis Manager
Chase
Tony Neal
Governance & Assurance Manager
NHSBSA
Reyna Nixon
Customer Strategy Manager
Uisce Éireann
Christine Nunn
Head of Operational Service Excellence
Student Loans Company
Helen Palmer
Customer Experience Centre Office Manager
Equiniti
David Poulton
Chief Customer Officer, LGRI
Legal & General
Sarah Proudford
Quality Manager
Capita Customer Solutions
Solomon Rose
Head of Customer Experience
Sky
Nicola Sinclair
Service Relationship Manager, Supply Chain
O2
Steven Tainsh
Senior Contact Centre Manager
TSB Bank
Jodie Thompson
Customer Service Director
TSB Bank
Riffat Tufail
Head of Customer Vulnerability
Standard Life, part of the Phoenix Group
Nia Wales
Head of Business Excellence (Retirement)
Legal & General
Fiona Welsh
Business Manager - Quality & Knowledge
Student Loans Company
Mark Wheatley
Head of Transformation
Camelot

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