Emerging Leader Bronze Award | Lauren Bennett, Barclays

Emerging Leader Silver Award | Leanne Calder Legal & General

Emerging Leader Gold Award | Jenny Breckenridge, SGN

Emerging Leader Special Recognition Award | Linda Spence & Kerry Potter SGN

Inspiring Leader Bronze Award | Alex Ali, Barclays

Inspiring Leader Silver Award | Lisa Hastie, City of Edinburgh Council

Inspiring Leader Gold Award | Laura Fryer, Sky

Accomplished Leader Bronze Award | Jennifer Lazzeri, Legal & General

Accomplished Leader Silver Award | Joanne Murphy, Chartered Banker Institute

Accomplished Leader Gold Award | Kilver Sidhu, Barclays

Director of the Year | Rohit Sharma, Barclays

CX Brand of the Year | Coventry Building Society

Contact Centres Great Places to Work Bronze Award | Chase UK, People and Culture Team

Contact Centres Great Places to Work Silver Award | NHS Business Services Authority, Customer Operations Team

Contact Centres Great Places to Work Gold Award | Coventry Building Society

Innovation in Customer Service | HomeServe

Environmental, Social & Governance Impact Award - The Co | operative Bank

Excellence in Business Process Outsourcing Collaboration | Home Protect and Concentrix

Excellence in Skills, Learning & Development | Concentrix

Excellence in Remote Working Culture | Nationwide Building Society

Best Technology Partnership | DVLA and Content Guru

Best CX Transformation Inhouse Technology Solution | Sky

Most Effective Attraction & Recruitment Programme | NHS Business Services Authority

Most Effective Vulnerability Strategy Bronze | Barclays

Most Effective Vulnerability Strategy Silver | Scottish Widows

Most Effective Vulnerability Strategy Gold | SGN

Most Effective Workplace Health & Wellbeing Programme | Barclays

Rising Star Bronze | Aisling Devlin, NatWest

Rising Star Silver | Nick Duffy, The Very Group

Rising Star Gold - William Parfitt, The Co | operative Bank

Team Leader of the Year Bronze | Laura Gladwin, Coventry Building Society

Team Leader of the Year Silver | John Huyton, Sky

Team Leader of the Year Gold - Helen Clensy, The Co | operative Bank

Manager of the Year Bronze | Christopher Anstee, Legal & General

Manager of the Year Bronze | Tom Ison, Coventry Building Society

Manager of the Year Silver | Stephen Carr, Barclays

Manager of the Year Gold | Michael Cox, Currys

Diversity & Inclusion Champion of the Year | Ekta Narula, Barclays

Team of the Year Back Office Bronze | Legal & General

Team of the Year Back Office Silver | Serco

Team of the Year Back Office Gold | Barclays

Team of the Year Bronze | Vodafone

Team of the Year Silver | Legal & General Retail Annuities

Team of the Year Gold - The Co | operative Bank

Global Standard Achievement Award Bronze | NHS Business Services Authority