A valued member of CCA since 2004, Scottish Widows continues to set the standard for service excellence.
CCA Global Accreditation for Customer Experience©
CCA Global Accreditation for Customer Experience© is a comprehensive programme designed to elevate organisational standards in customer service.
By identifying strengths and pinpointing areas for improvement, the accreditation provides an in-depth, real-time review and benchmark to inform Board strategy and operational delivery.
It affirms an organisation’s commitment to its workforce, aiding in the recruitment and retention of essential talent. Additionally, by benchmarking performance against the industry standard, it enables informed investment decisions that drive continuous improvement and excellence in customer service.
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Find out what's happening with CCA Global Standard©
CCA Global Accreditation for Learning & Developmentâ?< is a prestigious industry standard that recognises organisations committed to equipping their people with the knowledge, skills, and capabilities needed to excel in customer service
CCA Global Discovery Workshops offer a practical, hands-on approach to help explore the CCA Global Accreditation process with confidence
We are delighted to congratulate Fexco on their remarkable achievement in maintaining CCA Global Accreditation for Customer Experience© since 2005. This milestone highlights their unwavering dedication to delivering exceptional service and their commitme
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