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HGS' commitment to service excellence is proudly underscored by their CCA Global Accreditation for Customer Experience©, a recognition that highlights their dedication to the highest industry standards.
CCA Global Accreditation for Customer Experience©
CCA Global Accreditation for Customer Experience© is a comprehensive programme designed to elevate organisational standards in customer service.
By identifying strengths and pinpointing areas for improvement, the accreditation provides an in-depth, real-time review and benchmark to inform Board strategy and operational delivery.
It affirms an organisation’s commitment to its workforce, aiding in the recruitment and retention of essential talent. Additionally, by benchmarking performance against the industry standard, it enables informed investment decisions that drive continuous improvement and excellence in customer service.
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Equiniti CEC exemplifies what it means to set the standard in customer experience, and their latest accreditation is a testament to their dedication to creating a strong culture, driving innovation, and putting people at the heart of everything they do.
ESB Networks first achieved CCA Global Accreditation for Customer Experience© in 2007 - a prestigious benchmark that underscores its commitment to best-in-class customer care.
At the heart of England's strategic road network, National Highways Operations Contact Centre plays a crucial role in ensuring that millions of journeys are safer, smoother, and more reliable every day.
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