ESB Networks first achieved CCA Global Accreditation for Customer Experience© in 2007 - a prestigious benchmark that underscores its commitment to best-in-class customer care.
Accreditation
CCA Accreditation© is the mark of excellence, demonstrating an organisation's commitment to delivering exceptional customer experiences.
Managing customer service and experience is complex due to changing demands, new technologies, and evolving expectations.
Delivering the highest standards in customer service is achievable with the proven methodologies of CCA Global Accreditation©. These standards serve as blue-prints for excellence, offering robust strategies to minimise risk, enhance operational efficiency, improve quality, and foster innovation.
For over 25 years, CCA Global has set the benchmark for best practice in customer experience with the renowned CCA Global Accreditation for Customer Experience© and more recently, with CCA Global Accreditation for Learning and Development
CCA offers two distinct pathways to elevate organisational standards and practices.
CCA Global Accreditation© Achievement Awards – April 2024
CCA Global Achievement Awards are presented throughout an organisation's accreditation journey. The Bronze Award recognises 5+ years of continuous assessment and accreditation; The Silver Award for 10+ years; The Gold Award recognising 15+ years; And finally, the Platinum Award recognises more than 20 years continuous assessment and accreditation.
Click here to view CCA Global Accreditation Award Winners for 2024CCA Global Accredited organisations achieve the following benefits:
Strengthening trust and enhancing the organisation's reputation
Building and sustaining a customer-centric culture
Staying responsive to evolving customer/citizen needs
Increasing operational efficiencies
Developing a roadmap to embed a culture of excellence
Receiving tailored support to achieve specific objectives and long-term goals
Boosting team engagement and alignment on purpose and goals
Clearly defining and measuring success
Here is what members say about CCA Global Accreditation©
"We wanted to be able to demonstrate to our customers that we are providing great customer service and that it met recognised industry standards"
"The assessment really becomes a whole review of the business and how we're running it. We don't get that thinking time day in day out ... It was a really great reflection tool for us."
"Being a CCA accredited member has allowed us to link in with other organisations, learn from each other and also share what we're doing to support learning across the industry."
"We always get great value from spending time with the assessor during the assessment because not only are they assessing us but they also take the opportunity to share other relevant insights and experiences."
"CCA Accreditation gives us confidence that we are doing our best ... to really deliver for our staff, our customers and for the business."
"I would recommend anyone who hasn't looked at the Global Standard to do so. Access to the CCA network is priceless."
"I personally think it's something that, if you do get the opportunity to do, then you should as it's absolutely something that adds value."
"It was a massive opportunity to reflect ... but also to really celebrate success. I think just going through the journey and having the conversations was a real reminder that the power of the wider team and the talent across the business is second to none."
"The accreditation is a badge of pride for all of those who spend their days looking after our customers. It's really helped raise the profile of the most important jobs in our company, those on the frontline serving customers."
"We've been CCA Accredited for 3 years now. The reason we started this journey was to see where we were ... compared to the wider industry."
Many organisations use CCA Global Accreditation© to enhance performance and demonstrate their commitment to colleagues, customers and stakeholders. We work with you throughout the entire accreditation process, offering expert support and guidance every step of the way to achieve this prestigious award.
Start your journey today!
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