As we close out 2024, we want to take a moment to reflect on what has been an extraordinary year for the CCA Global community.

We are delighted to congratulate Fexco on their remarkable achievement in maintaining CCA Global Accreditation for Customer Experience© since 2005. This milestone highlights their unwavering dedication to delivering exceptional service and their commitme

Leading brands across all sectors, private and public, acknowledged the need to work together to ensure service is not compromised during the period of transition to a more digital and automated world.

This latest CCA Real Voices vlog features Anne Marie Forsyth, Executive Chair of CCA Global, and Spencer Brooks, Group MD and Co-Founder of The Knowledge Group (tkg). Anne Marie and Spencer explore how the BPO and outsourcing sector is evolving, addre

The CCA Global Women in Leadership Awards Lunch, held on 28th November at the iconic Midland Hotel in Manchester, was an unforgettable celebration of excellence, innovation, and the transformative power of leadership.

We are delighted to celebrate The Co-operative Bank on achieving CCA Global Accreditation for Customer Experience© for the second consecutive year. This prestigious recognition underscores their steadfast commitment to delivering exceptional customer ser