Announcing the finalists! The CCA Women in Leadership Awards shine a light on inspiring individuals who are shaping the future of our industry - creating inclusive cultures, delivering results, and lifting others as they rise.
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For over 30 years, CCA Global has been helping organisations improve customer experiences while fostering a positive and supportive workplace. CCA services and solutions reflect these values and are available through a flexible membership programme designed to help leaders achieve lasting success and drive meaningful impact.
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Announcing the finalists! The CCA Women in Leadership Awards shine a light on inspiring individuals who are shaping the future of our industry - creating inclusive cultures, delivering results, and lifting others as they rise.
From transformational change within their Customer Hub to award-winning leadership and a clear long-term strategy, Places for People is setting a benchmark for customer service excellence across the sector.
Curated resources to inspire, energise, and prepare you for ther next season of customer leadership
For the Rewind Finale we're back to 2020 and lockdown where CCA Annual Convention was hosted online for the first time. Thanks to a creative collaboration with The National Theatre of Scotland, we brought a little sparkle and humour to our virtual stage.
This week's interview from 2016 with John Hernandez (then COO & SVP of Service Cloud at Salesforce) is a powerful reminder of what happens when the right people connect at the right time, with the right purpose.
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'We all face moments of self-doubt. The key is knowing how to move through them with purpose and courage.'
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