Join us for a special end-of-year online session where Best Practice Forum meets Coffee Club â?' a relaxed but insightful hour to unpack the key findings from the CCA Annual Review 2025 and hear what they mean in practice for you and your organisation.
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Join us on Tuesday, 13 January for an exclusive 45-minute online session to preview early findings from CCA's Future Scenarios Project - a bold, insight-led programme exploring what customer experience, service design, and organisational strategy could look like by 2030.
Fraud is increasingly a CX challenge not just a technical or back-office risk. With customer-facing teams on the frontline, and fraudsters using more advanced methods than ever before, organisations must strengthen their approach end-to-end.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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