CCA Research Institute comprises an elite group of Partners and Fellows drawn from organisations that have demonstrated significant depth of knowledge, expertise and experience in managing or meeting the needs of world-class customer contact operations. 

CCA sets the research agenda in collaboration with members of the Research Institute and CCA Industry Council.  The Institute's work is very much futures-focused and is designed to ensure members keep areast of rapid changes in consumer behaviour, technology and working practices.  Research topics span critical operational and strategic issues. 

Research Partners can commission a bespoke project, selecting either a short 'express' project or a more comprehensive report including a members' survey, consumer research and expert interviews. 

Quick intro

We are a critical conduit for intelligence gathering and debate and we are committed to advancing and expanding our understanding of customer contact and service operations and strategies. 


More info

For more information on CCA Research Institute please get in touch.