Resources

The Future Workforce ‚?' Leaders are you listening?

This CCA project, carried out in partnership with Arise, Kura & Plantronics, focuses on understanding the needs, challenges and desires of today's front-line employee and tomorrow's workforce of the future. We have explored what front-line employees love and look for in their roles today and what their expectations are for tomorrow. We've probed their key frustrations and the barriers they face in best serving customers. The aim of this research is to better understand how organisations can support their front-line teams to not only offer improved service, but help them keep up-to-date with the latest knowledge, opinions and insight to ensure they feel fully equipped to be the best they can be.
Keywords
 
To download this content, you must be a CCA member

Click here to sign in if you already have login details

If you are a CCA member but don't yet have login details, please click here to create your profile

If you are not a CCA member and are interested in finding out more about joining CCA, please click here

Cookies

CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information   ACCEPT & CLOSE