We are passionate about diversity and inclusion, valuing the unique qualities that make each individual exceptional. Thrilled to collaborate with local charity Downâ?Ts Syndrome Scotland, we're excited about celebrating Down's Syndrome Awareness Week from

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Announcing the shortlist for the 2024 Excellence Awards!

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CCA Women in Leadership Awards are now open for nomination

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With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.

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Recognition and validation in your professional life play an instrumental role in shaping your self-belief and motivation.

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CCA Global, the leading independent authority and partner of choice for leaders in customer service and experience, launches its Excellence Awards programme for 2024.

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The CCA Excellence Awards programme for 2023 is now open for entry. A number of resources will be introduced to support applicants with their submissions.

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The CCA Excellence Awards programme for 2023 is now open for entry. A number of resources will be introduced to support applicants with their submissions.

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Unless you have been living on a desert island you cannot have missed the media coverage and fulsome accolates surrounding the resignation of Sir Alex Ferguson from Manchester United. Many would profoundly disagree with his idiosyncratic and aggr...

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It has been a very busy couple of weeks packed with showcasing the successes of many of our member organisations. I attended the launch of the newest ‘Virgin Money Lounge’ in Manchester last week hosted by Chief Executive, Jayne-Anne Gadh...

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