Expert Panel

For 2017, the programme will be delivered via three core practices: quarterly benchmarking, expert keynote contribution and peer to peer learning.


Quarterly Benchmarking

Critical processes, strategies and measure are benchmarked on each individual topic. A full and detailed report is produced each quarter, with an annual report made available in December 2016.

Expert Keynote Contribution

Expert contribution from leading academics, subject matter experts and leading thinkers will add cutting-edge content and insight to the annual programme.

Peer to peer learning

An invaluable element of this year's programme is peer to peer learning. Case studies from a wide range of participants will bring to life the quarterly topics, allowing other participants to investigate new techniques and tactics based on proven experience and ROI.

CCA Industry Council Expert Panel 2016

Emma Bell

Emma is a coach, facilitator, speaker and author of 'The Leader Within'. She has been designing and delivering leadership development programmes for the last 15 years to enable leaders to fulfil their personal potential and to motivate and engage team members.

Liz Barclay, renowned consumer journalist, author and broadcaster

Liz is a leading consumer affairs journalist, broadcaster and author and has extensive knowledge of consumer concerns. She is a distinguished journalist who developed an early interest in consumer affairs in her role as money adviser with Citizen's Advice Bureau.

Melanie Howard, Chair, Future Foundation

Melanie co-founded Future Foundation in 1996. She was part of the team that invented our nVision service and inaugurated the trends-based approach to socio-economic research with which the company builds value for clients.

Ben Page, Chief Executive, Ipsos MORI

Ben joined MORI in 1987 after graduating from Oxford University in 1986, and was one of the leaders of its first management buy-out in 2000. A frequent writer and speaker on leadership and performance management, he has directed hundreds of surveys examining service delivery, customer care and communications.

Professor Carsten Sorensen, London School of Economics

Carsten is a leading expert on mobile information technology.  He is also a reader within the Department of Management at LSE and since 1986 has studied ICT-based innovation.  In the past decate he has focused on two strands: the innovation of mobile services at work and infrastructural service innovation.

Matthew Syed

Matthew is a leading columnist and feature writer for The Times. He makes authored features for the BBC current affairs programme Newsnight. His first book, Bounce: The Myth of Talent and the Power of Practice, was shortlisted for the William Hill Sports Book of the Year and became a UK best-seller.

Philip Vanhoutte, SVP and MD EMEA, Plantronics

Philip joined Plantronics in September 2003 and is responsible for managing Plantronics business throughout EMEA.  From 2001 to 2003 he served as Corporate VP of Marketing at Sony Ericsson where he was instrumental in launching the new brand of camera/smartphones and bluetooth headsets.



Quick intro

CCA Industry Council Leadership Forum blends a quarterly programme of research, benchmarking, collaborative case studies and future-scenario building, all designed around four major topics. 

More info

For more information on CCA Industry Council Thought-Leadership Programme please get in touch.