Events & Forum
CCA HQ, GLASGOW
Share experiences and network with other organisations that have achieved service excellence using CCA Global Standard©.
In this webinar you will learn how you can empower your agents to close cases faster, drive loyalty and increase core metrics in your organisation.
CONVERGYS, LOUGHVIEW, 209 AIRPORT ROAD WEST, BELFAST, BT3 9EZ
With more customer journeys now starting in digital channels, agents are increasingly an escalation for failed digital service. We will explore how the channel mix is changing and the impact this is having on the role of assisted support. The sessions will share industry insights and best practice in relation to the changing role of contact centres in the digital age and learn how Convergys is applying its CX2020 Framework to shape the future.
RBS 250 BISHOPSGATE, LONDON
Following the success of CCA Convention 2016, we are continuing the agenda with our newly launched London Convention 2017!
Anne Marie Forsyth, CCA Chief Executive, will be moderating this practical one-day conference. Endorsed by CCA, it is tailored for those working in travel, including large, medium and small firms. It will look at ways to improve your customer service strategy, engage your workforce and improve communication across all channels.
Your journey for 2017
For 2017, our programme of activities has been developed to enable members and the industry overall to 'Raise the Bar' - by promoting leading practice, presenting the latest views and opinions through a comprehensive research programme, and developing a programme of events, forum and conferences aimed at supporting you and your colleagues.
All sessions offer opportunities for learning, gaining new insights and providing new innovations and ideas for service improvements.
Raise the Bar
Learn & Share
Join & Network
Meet & Inspire
Partner for Success