Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.

CCA Summer Conference

CCA Summer Conference

This event will continue the conversations from CCA Annual Convention 2017 and will look to inform on the latest award-winning innovations in our market, explore what 'must have' technologies you need to consider, share detail on a proven, flexible operating model for a truly digital environment and explain how you engage your current and future workforce to truly support your brand and customer experience.

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Upcoming Events

CCA Excellence Awards Workshop

Let us take you through the CCA Awards entry process highlighting do's and dont's that will support your and your team as you prepare your submissions for the 2018 awards programme.

Future of CX Forum

Customers engage and communicate in many ways and often simultaneously. How do we accurately measure customer experience within and across channels to deliver consistent service, improve customer experience and create loyal customers?

Oracle Citizen Awareness Management - a strategic imperative for UK Government?

This event introduces 3 speakers who will discuss ways in which Government can bring about demonstrable and positive changes to the citizen experience borne from past, current and future initiatives here in the UK.

Compliance in the Contact Centre: Four misconceptions around compensating controls

Join this webinar to take a look at compliance in the contact centre. We will explore GDPR, the recent PCI DSS 3.2 amendment and the misconceptions around compensating controls such as pause and resume.

CCA Industry Council Thought Leadership Forum

CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA Platinum Member network to answer the biggest questions on the minds of today's customer service directors.

GDPR - The 9-week guide

Prepare for your final phase of implementation with a refresh of what should be kept at the forefront of your team's minds when handling or processing data, what the red flags are and how to ensure your messages are crafted with compliance.

Customer Experience Journey Mapping

Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have. This interactive workshop, in association with Oracle will include: hands-on experience of mapping customer journeys; use of maps to diagnose customer experience issues and identify opportunities; designing experiences that meet your customer expectations and deliver business value.

People & HR Forum

Join us in Newcastle as we continue our discussions from our earlier session in January. Topics for discussions include: - New recruitment methodologies - Using gamification to engage - New retention strategies

Modern Business Experience Presented by Oracle

Modern Business Experience, presented by Oracle, will help you explore ways to accelerate your business through transformation and growth. Whether your role is in finance, supply chain, HR, marketing, sales, service or IT, you can gain ideas, insights and intelligence to put into action.

Creating Strategic Partnerships

CCA's network for those responsible for managing 3rd party strategic partnerships.

CCA Summer Conference

This event will continue the conversations from CCA Annual Convention 2017 and will look to inform on the latest award-winning innovations in our market, explore what 'must have' technologies you need to consider, share detail on a proven, flexible operating model for a truly digital environment and explain how you engage your current and future workforce to truly support your brand and customer experience.