How are customer service teams worldwide adapting to fit the everchanging definition of excellence?
Find out the results from Salesforce's State of Service report which surveyed more than 2,600 customer service professionals worldwide. Insights include:
• How service leaders are responding to heightened customer demands
• Which habits are hallmarks of top service teams
• How smart tech is impacting service protocols
Join us Wednesday 26 July live from 11am-12pm. Register here.
Session Speaker: Chet Chauhan, Vice President of Product Management for CRM Apps at Salesforce.
Based in Amsterdam, Chet leads product management in EMEA for Sales Cloud, Service Cloud and Community Cloud. Prior to his current role, Chet was based in San Francisco for 10 years leading product management for Service Cloud.
Chet’s experience includes stints at Siebel Systems, Oracle, PwC Consulting and Tibco Software. He completed an MBA from MIT's Sloan School of Management and a Bachelors in Computer Systems Engineering from University of Bristol. He holds two patents in cloud computing.