Upcoming Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.


Benchmarking Service Excellence


Share experiences and network with other organisations that have achieved service excellence using CCA Global Standard©. This session will kick off the programme for 2017/18. Using the key principles of best practice all topics will be determined by participants with sessions held quarterly to support continuous improvement. Free for CCA Accredited Members only.

View the agenda here. Book your free place by emailing Sophie Connors

Further information/How to register

Please contact the event organisers for further information

Sophie Connors