Upcoming Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.

20/03/2017 - 22/03/2017 NB THIS EVENT HAS PASSED

Customer Contact Week Europe 2017

NOVOTEL LONDON WEST, LONDON

Anne Marie Forsyth, CCA Chief Executive, will be leading a panel discussion at CCW Europe titled: Developing a digital strategy for your customer journey.

Anne Marie's panel will discuss mapping the end-to-end customer journey for different customer segments, how to prototype new digital touch points that reimagine the customer experience and building a digital roadmap for process, technology or organisational changes that communicates sequencing and priorities.

CCA members are entitled to a 15% discount. Please enter code CCAVIP at the checkout.

Further information/How to register

Please contact the event organisers for further information

Sophie Connors
01415649010