CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.
Anne Marie Forsyth, CCA Chief Executive, will be leading a panel discussion at CCW Europe titled: Developing a digital strategy for your customer journey.
Anne Marie's panel will discuss mapping the end-to-end customer journey for different customer segments, how to prototype new digital touch points that reimagine the customer experience and building a digital roadmap for process, technology or organisational changes that communicates sequencing and priorities.
CCA members are entitled to a 15% discount. Please enter code CCAVIP at the checkout.
Please contact the event organisers for further information