Upcoming Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence. Participants have the opportunity to network; learn from leading academics, practitioners and experts; benefit from onsite visits; and explore challenges and issues with like-minded colleagues.

27/04/2017

Empower Your Agents to Exceed Customer Expectations - Salesforce & DVLA

WEBINAR

In today’s world of data, mobility, and the internet, one person has never had more power — your customer. In this new era, nothing is more important than customer service.

Learn how you can empower your agents to close cases faster, drive loyalty and increase core metrics in your organisation. Hear first hand from DVLA and how they have partnered with Salesforce to transform their contact centre, empower their service agents and improve customer experience.

In this webinar you will learn how you can empower your agents to close cases faster, drive loyalty and increase core metrics in your organisation. Members register free here.

 

Further information/How to register

Please contact the event organisers for further information

Pauline Cochrane
01415649800