Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.

CCA Convention

CCA Convention

CCA Annual Convention is widely recognised in the UK and internationally as the vanguard for future service. The 2-day programme is designed to challenge, inspire and critique the main issues being faced now, and what plans and strategies are required for our future customer service offering.

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Upcoming Events

Complaints Forum

A one-day programme to help you to manage complaints more effectively, regardless of channel. Through case study and group sessions, tap into practical guidance and new ideas to support successful resolution, whilst delivering a great customer experience.

Top Tips for Delivering a Seamless Customer Experience

Around 1 in 5 service operations are supported by some form of outsourcing or BPO partnership ‚?' either part or fully resourced. From new research conducted by CCA and with partners, Agilisys, this webinar will share the latest findings on best approaches, who is doing what and where.

BPO Users Forum

Leverage better partnerships and define win-win contracts in the BPO market-place. This session will put a spotlight on the challenges and opportunities facing organisations that outsource all or part of their customer contact operations currently, or that are considering doing so in the future.

CCA Convention

CCA Annual Convention is widely recognised in the UK and internationally as the vanguard for future service. The 2-day programme is designed to challenge, inspire and critique the main issues being faced now, and what plans and strategies are required for our future customer service offering.

Development Programmes to Support Talented Front-line Advisors and Front-line Managers

Accredited by CCA, these two new programmes will offer both front-line advisors and front-line team managers the opportunity to develop and hone their skills and talent to support your customer service ambitions.

CCA Benchmarking Forum

Share experiences and network with other organisations that have achieved service excellence using CCA Global Standard©. Using the key principles of best practice all topics will be determined by participants with sessions held quarterly to support continuous improvement.

CCA Excellence Awards Workshop

Let us take you through the CCA Awards entry process highlighting do's and dont's that will support your and your team as you prepare your submissions for the 2018 awards programme.

CCA Excellence Awards Workshop

Let us take you through the CCA Awards entry process highlighting do's and dont's that will support your and your team as you prepare your submissions for the 2018 awards programme.

Customer Service Transformation: The art of CX measurement

Customers engage and communicate in many ways and often simultaneously. How do we accurately measure customer experience within and across channels to deliver consistent service, improve customer experience and create loyal customers?

CCA Industry Council Thought Leadership Forum

CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA Platinum Member network to answer the biggest questions on the minds of today's customer service directors.