Hosted by Skipton Building Society, this session will explore the latest thinking and capabilities around customer experience including digitising customer service along with critical considerations for your digital customer experience planning.
Join this webinar to learn 3 secrets of the highest performing Service and Sales Teams, and customer case studies outlining how to:
Increase CSAT by 35%
Increase Sales Win Rate by 26%
Increase Productivity by 28%
Accredited by CCA, these two new programmes will offer both front-line advisors and front-line team managers the opportunity to develop and hone their skills and talent to support your customer service ambitions.