Events

CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.

CCA Summer Conference

CCA Summer Conference

This event will continue the conversations from CCA Annual Convention 2017 and will look to inform on the latest award-winning innovations in our market, explore what 'must have' technologies you need to consider, share detail on a proven, flexible operating model for a truly digital environment and explain how you engage your current and future workforce to truly support your brand and customer experience.

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Upcoming Events

HR Forum 2018 Launch

Back by popular demand, our HR Forum agenda has been extended in 2018 to share insights, table challenges and ask the experts about HR strategies.

Customer Experience Journey Mapping

Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have. This interactive workshop, in association with Oracle will include: hands-on experience of mapping customer journeys; use of maps to diagnose customer experience issues and identify opportunities; designing experiences that meet your customer expectations and deliver business value.

CCA Excellence Awards Workshop

Let us take you through the CCA Awards entry process highlighting do's and dont's that will support your and your team as you prepare your submissions for the 2018 awards programme.

CCA Excellence Awards Workshop

Let us take you through the CCA Awards entry process highlighting do's and dont's that will support your and your team as you prepare your submissions for the 2018 awards programme.

Customer Service Transformation: The art of CX measurement

Customers engage and communicate in many ways and often simultaneously. How do we accurately measure customer experience within and across channels to deliver consistent service, improve customer experience and create loyal customers?

CCA Industry Council Thought Leadership Forum

CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA Platinum Member network to answer the biggest questions on the minds of today's customer service directors.

CCA Summer Conference

This event will continue the conversations from CCA Annual Convention 2017 and will look to inform on the latest award-winning innovations in our market, explore what 'must have' technologies you need to consider, share detail on a proven, flexible operating model for a truly digital environment and explain how you engage your current and future workforce to truly support your brand and customer experience.