About CCA

In this section


CCA is the leading authority on customer contact strategies and operations.

With more than 15 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place.

Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2017 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business.