Centres of Excellence

The Centres of Excellence initiative, showcases CCA Certified members, and forms the stage for recognising and promoting leading practice across our industry.

Many organisations have been undergoing CCA audits for several years and their experience in this area has allowed us to award Centre of Excellence status.  Each year a series of events are organised to showcase CCA Centres of Excellence across a range of topics ranging from HR developments, effective partnerships and innovation in customer experience measurement and application.

To find out more about Centre of Excellence status for your organisation, please contact:- 

Pauline Cochrane

Head of Research and Partnerships
DD: 0141 564 9300
Email me 


Quick intro

An independent audit of your customer contact operation against industry approved requirements.  CCA Global Standard© supports an enterprise-wide ownership of the customer, providing a platform for excellence in customer service.

More info

For more information on CCA Global Standard© please get in touch